Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 1-3 business days.

2. Shipping Destinations & Carriers
Contiguous US only. Carriers: USPS, UPS, FedEx. Large carpets may ship via freight carriers (LTL).

3. Shipping Costs & Delivery Times

  • Costs: Calculated at checkout. Free shipping on qualifying orders.

  • Times: Small items: 5-10 days; Large carpets via freight: 7-15 business days. Estimates, not guarantees.

4. Freight Delivery Process

  • Carrier will contact you to schedule delivery window (4-hour).

  • Standard delivery is curbside or threshold – driver will not bring inside.

  • Inspect before driver leaves – note any visible damage on delivery receipt.

5. Packaging

  • Carpets: Rolled (not folded) and wrapped in plastic; shipped in boxes or tubes.

  • Curtains: Folded and sealed in poly bags; rod pockets protected.

  • Blankets: Folded and sealed in poly bags.

6. Damage Claims

  • Visible damage: Noted on delivery receipt – contact us immediately.

  • Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.

7. Order Changes
Cancel/modify within 24 hours. Orders shipped cannot be canceled.